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92 Troubleshooting
Hard drive problems
The system does not recognize the SCSI drive.
The system does not recognize the IDE drive.
Probable cause Solution
TheSCSIchainisnot
properly terminated
MakesurethelastdeviceontheSCSIchain
is properly terminated.
The drive is configured with a
conflicting SCSI address
Change the device’s SCSI address to one that
is not currently being used by the system.
The cables are not connected
correctly
Open the system and make sure the cable
connections are correct.
Probable cause Solution
The primary IDE device may
be configured incorrectly
Restart your computer, then press F1 to open
the BIOS Setup utility. From the Advanced |
IDE Configuration menu, set the IDE
Controller to Both and the Primary IDE
Master to Auto.
The drive may not be
configured properly
Consult the hard drive user’s guide for
instructions on how to configure the drive.
Configure the drive correctly.
The drive cables are not
connected properly
Open the system and make sure all cables to
the controller card are connected correctly.
Some systems do not have IDE controller
cards because the IDE controller is built into
the system board.
The drive controller is not
seated properly
Open the system and reseat the drive
controller. Some systems do not have IDE
controller cards because the IDE controller is
built into the system board.
05032.book Page 92 Monday, July 10, 2000 11:43 AM
- 6400 Server 1
- System Manual 1
- Contents 2
- Convention Description 6
- Features 10
- Front panel 11
- Front panel 3 12
- Rear panel 13
- Rear panel 5 14
- System board 15
- System board 7 16
- 8 System Features 17
- System Setup 18
- Starting your system 19
- Starting your system 11 20
- Power button 20
- Power LED 20
- 12 System Setup 21
- Turning off your system 22
- Resetting your system 23
- Case Access 24
- 16 Case Access 25
- Opening the case 26
- Removing the side cover 27
- Removing the bezel 28
- Closing the case 29
- Replacing the side cover 30
- 22 Case Access 31
- Replacing and 32
- Adding System 32
- Components 32
- Drive cabling information 34
- Adding a 3.5-inch device 36
- Replacing or adding drives 29 38
- Adding a 5.25-inch device 39
- Hard drive 42
- Adding a hard drive 43
- Replacing or adding drives 35 44
- Replacing or adding memory 46
- To add or remove DIMMs: 47
- Replacing or adding memory 39 48
- To remove the heatsink: 49
- Metal clip 50
- To remove the processor: 51
- To install the new processor: 51
- To replace the heatsink: 52
- Adding an expansion card 54
- Replacing the battery 56
- Replacing the battery 49 58
- Replacing the system board 59
- Replacing the system board 51 60
- Standoff 60
- To install the system board: 61
- Replacing the system board 53 62
- Replacing the power supply 64
- Replacing the power supply 57 66
- Replacing the system fans 67
- Replacing the system fans 59 68
- Replacing the system fans 61 70
- Release tabs 71
- Replacing the system fans 63 72
- System fault 73
- LED resetswitch 73
- Using the BIOS 76
- Setup Utility 76
- Updating the BIOS 78
- The Clear Password switch 79
- The Clear CMOS switch 79
- Using the BIOS Setup Utility 81
- Managing Your 82
- Line conditioners 83
- Maintaining and managing your 84
- Checking hard drive space 85
- To check hard drive space: 85
- Backingupfiles 85
- To run Backup in Windows NT: 85
- Deleting unneeded files 85
- To delete .tmp files: 86
- To remove a virus: 87
- ManageX Event Manager 88
- System security 88
- 80 Managing Your System 89
- Using passwords 89
- Changing passwords 89
- Unattended start mode 90
- 82 Managing Your System 91
- System recovery 92
- 84 Managing Your System 93
- Cleaning Your 94
- Cleaning the keyboard 95
- Cleaning the monitor screen 95
- Troubleshooting 96
- Troubleshooting checklist 97
- CD drive problems 98
- 90 Troubleshooting 99
- Diskette drive problems 100
- Hard drive problems 101
- Memory and processor problems 102
- Modem problems 103
- Peripheral/adapter problems 104
- Printer problems 105
- Probable cause Solution 106
- System problems 107
- The keyboard does not work 108
- The mouse does not work 108
- Video problems 109
- The video is distorted 110
- 102 Troubleshooting 111
- Error messages 112
- 104 Troubleshooting 113
- Error message Solutions 114
- 106 Troubleshooting 115
- Safety and 116
- Regulatory 116
- Information 116
- Settingupyoursystem 117
- Care during use 117
- Warnings 119
- Warnings 111 120
- American users 122
- Declaration of Conformity 123
- Responsible Party 123
- Canadian users 124
- European users 125
- Japanese users 126
- EMI statement 127
- Laser safety statement 128
- Television antenna connectors 128
- TV/cable TV tuner cards) 128
- Reference Grounding component 129
- All rights reserved 130
- Trademark acknowledgments 130
- Reference Data 132
- Environmental specifications 133
- System I/O addresses 134
- 126 Reference Data 135
- Address Resource 136
- 128 Reference Data 137
- Memory map 138
- Interrupts 139
- Interrupt I/O APIC 140
- Description 140
- DMA usage 141
- Index 133 142
- Index 135 144
- Index 137 146
- 138 Index 147
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