®REFERENCEGUIDE8511861.book Page a Monday, December 18, 2006 11:20 AM
CHAPTER 1: About This Reference48511861.book Page 4 Monday, December 18, 2006 11:20 AM
CHAPTER 6: Troubleshooting94MouseThe mouse does not work• Make sure that the mouse cable is plugged in correctly.• Shut down and restart your computer
www.gateway.com95PowerYour computer will not turn on• Make sure that the power cord is connected to an AC power source and to your computer, and that
CHAPTER 6: Troubleshooting96• Reinstall the printer driver. See the guide that came with your printer for instructions on installing the printer drive
www.gateway.com97Recovering your systemMost computer problems can be solved by following the information in “Troubleshooting” on page 143 or in the te
CHAPTER 6: Troubleshooting98Recovering pre-installed software and driversYou can perform a partial recovery by recovering the software and device driv
www.gateway.com99You should create a set of discs for recovering your pre-installed software and device drivers, in case you will need to use them lat
CHAPTER 6: Troubleshooting1004 Insert a blank, recordable disc into a recordable disc drive, then click Next. If an AutoPlay dialog box opens, click t
www.gateway.com101Recovering pre-installed software and drivers using Gateway Recovery CenterTo recover specific drivers and software: 1 Click (Start
CHAPTER 6: Troubleshooting1024 Click the software or driver you want to recover, then click Next.Recovering pre-installed software and drivers using r
www.gateway.com1032 To recover pre-installed software, click Application recovery, click the software you want to recover, then click Next.- OR -To re
CHAPTER25Checking Out YourComputer• Front• Back8511861.book Page 5 Monday, December 18, 2006 11:20 AM
CHAPTER 6: Troubleshooting104Using Microsoft System RestoreMicrosoft System Restore periodically takes “snapshots” of your system settings and saves t
www.gateway.com1052 On the left side of the window, click Repair Windows using System Restore, then click Next. The Choose a restore point dialog box
CHAPTER 6: Troubleshooting1062 On the left side of the window, click Create a restore point or change settings, then click Next. The System Properties
www.gateway.com107Recovering your system to its factory conditionIf your computer’s problems are not solved by any of the other recovery options, you
CHAPTER 6: Troubleshooting1088 Click Yes, then click Next. The Factory image recovery window opens, which shows you the progress of the system recover
www.gateway.com109• Make sure that your computer is connected correctly to a grounded AC outlet that is supplying power. If you use a surge protector,
CHAPTER 6: Troubleshooting110Telephone numbersYou can access the following services through your telephone to get answers to your questions:Self-helpI
www.gateway.com111TutoringAnswers by GatewaySM is a telephone service that provides answers to all of your “How do I...” questions on Gateway computer
CHAPTER 6: Troubleshooting1128511861.book Page 112 Monday, December 18, 2006 11:20 AM
AppendixA113 Legal Notices• Important safety information• Regulatory compliance statements• Environmental information• Notices8511861.book Page 113
CHAPTER 2: Checking Out Your Computer6FrontComponent Icon DescriptionOptical disc drive Use this drive to listen to audio CDs, install games and progr
Appendix A: Legal Notices114Important safety informationYour Gateway system is designed and tested to meet the latest standards for safety of informat
www.gateway.com115Care during use•Do not walk on the power cord or allow anything to rest on it.•Do not spill anything on the system. The best way to
Appendix A: Legal Notices116•Reorient or relocate the receiving antenna•Increase the separation between the equipment and receiver•Connect the equipme
www.gateway.com117When programming or making test calls to emergency numbers:•Remain on the line and briefly explain to the dispatcher the reason for
Appendix A: Legal Notices118Laser safety statementAll Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, in
www.gateway.com119Power linesDo not locate the antenna near overhead light or power circuits, or where it could fall into such power lines or circuits
Appendix A: Legal Notices120Environmental informationThe product you have purchased contains extracted natural resources that have been used in the ma
www.gateway.com121Trademark acknowledgmentsGateway and the Black-and-White Spot Design are trademarks or registered trademarks of Gateway, Inc. in the
Appendix A: Legal Notices1228511861.book Page 122 Monday, December 18, 2006 11:20 AM
123AAC power connector 8accessoriessafety precautions 115activity indicatorsSee indicatorsapplication buttons 21application key 20, 21arrow keys
www.gateway.com7Headphone jack Plug powered, analog front speakers, an external amplifier, or headphones into this jack. This jack is color-coded gree
124Indexspeakers 26connectingmodem 16PS/2 keyboard 10PS/2 mouse 9to Ethernet network 9, 15to Internet 9to network 9, 15connectionsaudio in 9ce
125www.gateway.comelectrostatic discharge (ESD) 30ergonomics 12Error-checking 66Ethernet jack 9Ethernet networkconnecting 15jack 15expansion car
126Indexcleaning 62features 19PS/2 port 10troubleshooting 84USB port 6, 10keys and buttonsapplication 20, 21arrow 20, 21audio playback 19, 21d
127www.gateway.commultimediaadjusting volume 24muting sound 24Nnavigation keys 20, 21networkjack 9, 15troubleshooting 80, 94non-technical support
128Indexscreentroubleshooting 92screen objectsgetting information 23moving 23selecting 23Scroll Lock indicator 20, 21scroll wheel 23searchingfor
129www.gateway.comtelephone support 108Web site connection speed 84Windows Media Center 85turning off computer 7, 17, 18turning on computer 7, 16
130Index8511861.book Page 130 Monday, December 18, 2006 11:20 AM
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MAN 6BAY MBTX CONS REFGDE V R0 12/068511861.book Page 132 Monday, December 18, 2006 11:20 AM
CHAPTER 2: Checking Out Your Computer8BackYour computer includes the following components.ImportantYour computer’s hardware options and port locations
www.gateway.com9Audio input (Line in) jack (blue plug)-OR-Side speaker jackThis jack is user configurable for one of the following:Stereo in: Plug an
CHAPTER 2: Checking Out Your Computer10Headphone/analog speakers jack (green plug)-OR-Front speakers jack This jack is user configurable for one of th
CHAPTER311Setting Up and GettingStarted• Working safely and comfortably• Preparing power connections• Connecting to a broadband modem or network• Conn
CHAPTER 3: Setting Up and Getting Started12Working safely and comfortablyBefore using your computer, follow these general guidelines for setting up a
www.gateway.com13Reducing eye strainSunlight or bright indoor lighting should not reflect on the monitor screen or shine directly into your eyes.• Pos
8511861.book Page b Monday, December 18, 2006 11:20 AM
CHAPTER 3: Setting Up and Getting Started14Sitting at your computer• Avoid bending, arching, or angling your wrists. Make sure that they are in a rela
www.gateway.com15Checking the voltage selectionThe power supply, a component built into your computer, provides power to the system board, add-in card
CHAPTER 3: Setting Up and Getting Started16Connecting a dial-up modemYour computer may have a 56K modem that you can use with a standard telephone lin
www.gateway.com175 To open your computer’s main menu, click (Start). From that menu, you can run programs and search for files. For more information
CHAPTER 3: Setting Up and Getting Started18To put your computer to sleep: 1 Click (Start), then click (power). The computer saves your session and
www.gateway.com192 If your computer does not turn off, press and hold the power button until the computer turns off (about five seconds), then press i
CHAPTER 3: Setting Up and Getting Started20Elite multimedia keyboard featuresThe keyboard has several different types of keys and buttons. Your keyboa
www.gateway.com21Feature Icon DescriptionSleep button Press this button to activate your computer’s Sleep (power-saving) mode.Function keys Press thes
CHAPTER 3: Setting Up and Getting Started22Using the mouseThe mouse is a device that controls the pointer movement on the computer display. This illus
www.gateway.com23You can use the scroll wheel on the mouse to move through a document. This feature is not available in all programs.For more informat
iChapter 1: About This Reference. . . . . . . . . . . . 1About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2Ac
CHAPTER 3: Setting Up and Getting Started24Adjusting the volumeYou can adjust volume using your speakers’ controls or the Windows volume controls. You
www.gateway.com254 To adjust device volume levels, click Mixer. The Volume Mixer dialog box opens, where you can click and drag sliders for individual
CHAPTER 3: Setting Up and Getting Started26Configuring the audio jacksIf the back of your computer has five audio jacks, they are universal jacks. Thi
www.gateway.com27IEEE 1394 and USB ports support plug-and-play and hot-swapping, which means that your computer will usually recognize such a device w
CHAPTER 3: Setting Up and Getting Started288511861.book Page 28 Monday, December 18, 2006 11:20 AM
CHAPTER429Upgrading Your Computer• Preventing static electricity discharge• Opening and closing the case• Installing memory• Replacing the system batt
CHAPTER 4: Upgrading Your Computer30Preventing static electricity dischargeThe components inside your computer are extremely sensitive to static elect
www.gateway.com31Opening the caseYour computer case provides easy access to internal components.Removing the side panelTo remove the side panel: 1 Fo
CHAPTER 4: Upgrading Your Computer32Removing the front bezelTo remove the front bezel: • Press the three bezel retention tabs, then swing the right s
www.gateway.com33Replacing the side panelTo replace the side panel: 1 Make sure that all of the internal cables are arranged inside the computer so t
ContentsiiChapter 4: Upgrading Your Computer . . . . . . . 29Preventing static electricity discharge . . . . . . . . . . . . . . . . . 30Opening the
CHAPTER 4: Upgrading Your Computer34Installing memoryWhen you upgrade the computer memory, make sure that you install the correct type of memory modul
www.gateway.com355 Align the notches on the new DIMM with the notches on the memory module bank and press the module firmly into the bank. The tabs on
CHAPTER 4: Upgrading Your Computer365 Remove the side panel by following the instructions in “Removing the side panel” on page 31.6 For more stability
www.gateway.com37Adding or replacing a CD or DVD driveTo add replace a CD or DVD drive: 1 Remove the side panel by following the instructions in “Rem
CHAPTER 4: Upgrading Your Computer386 Remove the two drive retention screws, then slide the drive forward and out of the drive bay.7 Slide the new dri
www.gateway.com39Replacing the memory card readerTo replace the memory card reader: 1 Remove the side panel by following the instructions in “Removin
CHAPTER 4: Upgrading Your Computer405 Slide the new card reader into the bay from the front of the case.6 Use the screws you removed previously to sec
www.gateway.com413 Disconnect the drive cables, noting their locations and orientation. (You will reconnect the cables after you install the new drive
CHAPTER 4: Upgrading Your Computer425 Disconnect the fan cable from the system board.6 Remove the hard drive bay screw.7 Remove the hard drive bay fro
www.gateway.com438 If you are replacing an old drive, remove the four screws that secure the hard drive to the hard drive bay, then remove the hard dr
www.gateway.comiiiBacking up files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69Scheduling maintenance tasks . . . . . . . . .
CHAPTER 4: Upgrading Your Computer4411 Slide the drive bay back into your computer, making sure that the tabs on the bottom of the bay align with and
www.gateway.com45Replacing the front fanTo replace the front fan: 1 Remove the side panel by following the instructions in “Removing the side panel”
CHAPTER 4: Upgrading Your Computer465 Replace the side panel by following the instructions in “Replacing the side panel” on page 33.Replacing the rear
www.gateway.com473 Remove the four screws on the outside of the case that secure the fan to the back of the case, then remove the fan.4 Place the new
CHAPTER 4: Upgrading Your Computer483 Remove the three screws that secure the power supply to your computer.4 Slide the power supply away from the bac
www.gateway.com492 For more stability, place your computer on its side. To avoid scratching the case, place it on a towel or other non-abrasive surfac
CHAPTER 4: Upgrading Your Computer505 Loosen the four screws that secure the heat sink to the system board, then remove the heat sink and place it on
www.gateway.com519 If this is a new heat sink, remove the strip on the heat sink that covers the gray thermal grease. If you are re-using a heat sink,
CHAPTER 4: Upgrading Your Computer524 Remove the screw that secures the I/O panel to your computer, then remove the I/O panel from your computer.5 Ins
www.gateway.com534 Open the card retention lever.5 Remove the old expansion card. You can slightly seesaw the card end-to-end to loosen the card, but
ContentsivTelephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108Before calling Gateway Customer Care . . . . . . . . .
CHAPTER 4: Upgrading Your Computer54Replacing the system boardTo replace the system board: 1 Remove the side panel by following the instructions in “
www.gateway.com555 Pull the front fan away from the system board, then remove it.6 Disconnect the fan cable from the system board.ImportantThe locatio
CHAPTER 4: Upgrading Your Computer567 Find the memory module banks on your system board.8 Gently pull the plastic tabs away from the sides of the memo
www.gateway.com5712 Remove the seven system board screws.13 Lift the system board up and out of the case.14 Align the new system board on the screw ho
CHAPTER 4: Upgrading Your Computer5817 Release the processor from the old system board by pushing down on the lever, then lifting it completely up.18
CHAPTER559Maintaining YourComputer• Setting up a maintenance schedule• Caring for your computer• Cleaning your computer• Updating Windows• Using BigFi
CHAPTER 5: Maintaining Your Computer60Setting up a maintenance scheduleUse the following table to set up a regular maintenance schedule.Caring for you
www.gateway.com61• Avoid subjecting your computer to extreme temperature changes. The case can become brittle and easy to break in cold temperatures a
CHAPTER 5: Maintaining Your Computer62Cleaning the exterior• Always turn off your computer and other peripheral devices before cleaning any components
www.gateway.com63Cleaning the monitor To clean the monitor: • To clean an LCD flat panel monitor, use a soft cloth and water to clean the screen. Dam
CHAPTER11About This Reference• About this guide• Accessing the online User Guide• Gateway contact information• Microsoft Certificate of Authenticity•
CHAPTER 5: Maintaining Your Computer64Updating WindowsWindows Update helps you keep your computer up-to-date. Use Windows Update to choose updates for
www.gateway.com65Checking hard drive spaceTo check hard drive space: 1 Click (Start) then click Computer. The Computer window opens.2 Right-click t
CHAPTER 5: Maintaining Your Computer66Deleting unnecessary filesDelete unnecessary files, such as temporary files and files in the Recycle Bin, to fre
www.gateway.com67If you use your computer several hours every day, you probably want to run Error-checking once a week. If you use your computer less
CHAPTER 5: Maintaining Your Computer68Defragmenting the hard driveWhen working with files, sometimes Windows divides the file information into pieces
www.gateway.com69Backing up filesBacking up files and removing them from the hard drive frees space for new files on the hard drive. It also protects
CHAPTER 5: Maintaining Your Computer70Scheduling maintenance tasksTask Scheduler lets you schedule maintenance tasks such as running Disk Defragmenter
www.gateway.com71Moving from your old computer Moving with Windows Easy TransferYou can move your files, folders, software settings, and user account
CHAPTER 5: Maintaining Your Computer72Moving files and settings manually You can manually transfer your personal data files by copying them to removab
www.gateway.com73To find files using Find or Search: 1 In Windows Vista, click (Start), then click Search. The Search Results window opens.- OR -In
CHAPTER 1: About This Reference2About this guideThis guide includes information and maintenance instructions that are specific to your model of Gatewa
CHAPTER 5: Maintaining Your Computer748511861.book Page 74 Monday, December 18, 2006 11:20 AM
CHAPTER675Troubleshooting• Safety guidelines• First steps• Troubleshooting• Recovering your system• Telephone support8511861.book Page 75 Monday, De
CHAPTER 6: Troubleshooting76Safety guidelinesWhile troubleshooting your computer, follow these safety guidelines:First stepsIf you have problems with
www.gateway.com77• If you added or removed peripheral devices, review the installation procedures you performed and make sure that you followed each i
CHAPTER 6: Troubleshooting78• Clean the disc. For more information, see “Cleaning optical discs” on page 63.• Restart your computer, then enter the BI
www.gateway.com79• DVDs and DVD drives contain regional codes that help control DVD title exports and help reduce illegal disc distribution. To be abl
CHAPTER 6: Troubleshooting80You see a “Disk is full” error message• Delete unnecessary files on the diskette.• Try a different diskette. Occasionally
www.gateway.com81The computer does not recognize an add-in Ethernet card• Shut down and restart your computer.• Make sure that you have installed the
CHAPTER 6: Troubleshooting82Hard driveYou see an “Insufficient disk space” error message• Delete unnecessary files from the hard drive using Disk Clea
www.gateway.com83InternetSee also “Modem (dial-up)” on page 89.You cannot connect to the Internet• If you are using a dial-up modem, make sure that th
www.gateway.com3Gateway contact informationThe label on the side of your computer case contains information that identifies your computer model and se
CHAPTER 6: Troubleshooting84Connecting to a Web site takes too longMany factors can affect Internet performance:• The condition of the telephone lines
www.gateway.com85Liquid spilled in the keyboard• If you spilled liquid in the keyboard, turn off your computer and unplug the keyboard. Clean the keyb
CHAPTER 6: Troubleshooting86• S-Video—If your TV does not have a VGA port, but includes an S-Video port, connect the S-Video cable from the Media Cent
www.gateway.com87• Type of TV (interlaced or progressive scan)Many TVs use interlaced video. Interlaced video displays a video frame with two passes o
CHAPTER 6: Troubleshooting88You want to know whether you can play recorded programs on other computers• Yes, you can. A DVR-MS file recorded to DVD ca
www.gateway.com89Modem (cable or DSL)• See the documentation that came with your modem for additional troubleshooting information.Modem (dial-up)See a
CHAPTER 6: Troubleshooting90• Disconnect any answering machine, fax machine, or printer that is on the same line as the modem. Do not connect these de
www.gateway.com91If your computer has a v.90 modem, the speed at which you can upload (send) data is limited to 33.6K. If your computer has a v.92 mod
CHAPTER 6: Troubleshooting92The modem is noisy when it dials and connectsWhen your modem tries to connect to another modem, it begins handshaking. Han
www.gateway.com93• Reinstall the device driver.• Connect a monitor that you know works to your computer.The color is not uniform• Make sure that the m
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